Returns
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How Long is Your Return Policy?
The return window is 30 days from delivery for all products without batteries (e.g. headphones and earphones) and 14 days for products with batteries (e.g. portable DAC/amps and DAPs). NOTE: Custom-made IEMs, individual sets of ear tips, eGift cards, returns of products that had previously been ... -
We handle all returns via e-mail, so please contact us at support@bloomaudio.com to get the return process going. Buyer is responsible for return shipping, but we can provide a label and deduct that from your refund or store credit for your convenience.
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Can I Cancel an Order That Hasn't Shipped?
If you placed an order (or preorder/backorder) and decide you would like to cancel it, please reach out to us at support@bloomaudio.com. Depending on the method of payment used, there will be a deduction between 3.5-5%. This is a payment fee from Shopify, PayPal, and Affirm that does not get refu... -
Do Returns Have a Restocking Fee?
Exchanges / Store Credit There is no restocking fee when returned for store credit or in exchange for a different product of equal or greater value. Returns If you choose a refund back to your original payment method, there is a 10% restocking fee with the original shipping cost deducted. The r... -
Yes. We allow a maximum of 3 returns, cancellations or exchanges per household in a 12-month period. Also, if you repurchase a product that you previously returned, you cannot return it again.
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I Just Dropped My DAP in the Toilet, Can I Return It?
While we pride ourselves in offering the best support possible, accidental damage isn’t covered. We inspect all returns carefully: if there’s any physical damage or signs of misuse, it isn’t covered. But we’re also really reasonable people, so if your dog ate your headphone cable or whatever, we’... -
How Are Bitcoin Refunds Handled?
Returns for orders paid for via Bitcoin are accepted for store credit or exchange only.