While we pride ourselves in offering the best support possible, accidental damage isn’t covered. We inspect all returns carefully: if there’s any physical damage or signs of misuse, it isn’t covered. But we’re also really reasonable people, so if your dog ate your headphone cable or whatever, we’ll probably hook you up with a discounted replacement. Just give us a shout.
I Just Dropped My DAP in the Toilet, Can I Return It?
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