How Do I Get Help?

• How Do I Contact You?

  Usually the best way to get in touch with us is via e-mail so that we can take a moment to think through your request and offer a solution. You can also hit us up in our Bloom chat below. Our response times are crazy fast, and our chat service provides a ton of info about our products and service...

• What Are Your Business Hours?

  For the most part, we operate during normal 9am-5pm EST, Monday-Friday business hours (Saturday mornings sometimes.) You can e-mail us any time, and we can usually get back to you lightning fast. Our in-office demos are by appointment only. If there is a specific product you would like to auditi...

• Will You Match the Price of Another Store?

  Yeah, for sure, as long as they are an authorized dealer. Shoot us an e-mail with a link to their lower price and we'll be happy to match it!

• Can I Special Order Something You Don't Have in Stock?

  Of course! We are constantly growing and expanding along with our brands and products. As you can imagine, this limits our bandwidth to stock every single item offered by each of our brands. So if you ever want something special ordered for you, just ask! We can usually have it ready for shipping...

• What If My Product Isn't Working After the Return Period Ended?

  We offer lifetime support. Yes... lifetime. So if it’s a product that’s still under warranty, we’ll help you get it taken care of with the manufacturer. And if it’s years later and outside of the warranty, we’ll do our best to troubleshoot and identify a solution. Oftentimes there is a low or no ...

• Can You Explain to Me the Nuances of [Insert_Complicated_Audio_Jargon_Here]?

  Probably. If not, we can get you the right resources. While our in-house team is extremely knowledgeable about the audiophile world and a lot of the tech, we won't ever be afraid to admit when there's something we don't know off the top of our heads. But you better believe we'll help you in any w...